Duties and responsibilities
Product / industry knowledge and networking:
*Remain up to date with applicable events and trends in the HR, training and eLearning industry.
*Build relationships with key people in the HR, Training and eLearning industry.
*Remain up to date with the various competitors in the market.
*Attend and / or participate in relevant conferences / workshops / roadshows as identified and when required to build clientele and network at such events.
*Attend relevant training identified as and when required
Achieve targets with regards to signing up new clients:
*Identify and attract potential clients for the Lesson Desk platform
*Develop and present satisfactory demos to potential clients
*Ensure business proposals are set up correctly and sent out within 24 hours of receiving the request
*Draft and issued approved license agreements / contracts for new clients
Account Management of all Lesson Desk Clients and maintain stakeholder relationships:
*Maintain all aspects of client relationships to ensure they remain regular, satisfied clients
*Ensuring all client issues / problems are resolved within the agreed SLA time-frames
*Keep clients up to date with any improvements or updates within Lesson Desk and / or any new content available for use.
*Ensure client’s expectations are met with all relevant Lesson Desk stakeholders
*Maintain all supplier relationships to ensure deliverables are met, best prices given and a high level of service delivery is maintained.
*Maintain all internal relationships by ensuring SLA’s are up to date and expectations are managed.
*Assist clients with an analysis of their HR and training needs.
*Provide clients with assistance on the development and creation of quality content and assessments aligned with their business requirements.
*Provide clients with appropriate guidance on the completion of design briefs and ensure design briefs are received timeously.
*Assist clients with any ongoing training needs related to the use of the Lesson Desk platform subsequent to the initial training needs evaluation.
*Work closely with all stakeholders in the creation of identified training content which includes video scripts, voice over recordings, storyboards and video creation.
*Create and maintain suitable generic training content for the Lesson Desk content library.
*Ensure that training content conforms to the requirements of the relevant training authorities, clients and / or relevant legislation.
*Ensure appropriate quality checks are performed on Lesson Desk content prior to it being released to clients for use.
*Ensure clients and / all new users receive appropriate training on the use of the Lesson Desk Platform as well as how to effectively use the reporting tools.
Ad hoc administrative duties:
*Ensure administration around all POCs is completed before POC starts, and throughout the process
*Ensure administration around demos is completed
*Ensure sufficient promotional stock levels are maintained.
*Ensure all PPPs are completed
*Ensure all documentation and deadlines are met for the various advertising trade shows
*Ensure all documentation and deadlines are met for the various advertising sites
*Keep hardware/software license fee costings up to date
*Ensure clients receive suitable quotes for services delivered with regards to training content and the use of the Lesson Desk Platform.
*Grade 12 or equivalent certificate essential
*Degree or Diploma in HR / Training and Development will be highly advantageous
*Minimum of 5 years’ HR and / or Training and development experience essential
*Sales / account management experience highly advantageous
*Show a clear understanding of the content creation process and assessment design
*Must have experience working at management and Exco level
*Experience working in a fast-paced and high-pressure environment
*Intermediate to advanced skills in Microsoft applications
*Own reliable transport and willing to travel for business purposes
*Excellent communication skills (verbal and written)
*Self-motivated with ability to use own initiative
*Proven ability to effectively multi-task and prioritize while meeting tough deadlines
*Acute attention to detail
* Able to generate ideas/solutions
*Able to relate to a wide range of people
*Able to sell and close deals
*Good administrative skills
*Excellent planning abilities
*The ability to work independently and as part of a team
*The ability to solve problems as they arise
*Excellent presentation skills
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Should this position prove to be unsuccessful, we will have your details for any other future positions matching the criteria.